Patient Information

Our billing policy

Online Superclinic is a fully private billing practice*. Full payment is required at the time of booking.

*NO MEDICARE REBATE IS APPLICABLE, NOT CLAIMABLE THROUGH PRIVATE HEALTH INSURANCE.

Our cancellation policy

As telehealth consultations require a lot of coordination on our end, if you wish to cancel, please inform us immediately. Cancelling consultations less than one hour prior to the scheduled time, or not attending will result in a forfeit of the full fee. 

Our appointment time policy

All appointment times are shown in Melbourne time. 

Our recording/ technical policy

Our practice does not record telehealth consultations, nor do we give patients permission to make their own recordings of a telehealth consultation. Telehealth consultations rely on technology and there may be technical problems outside of our control in completing an adequate consultation.

Our privacy policy

The same privacy and confidentiality requirements that apply to face-to-face consultations apply to telehealth video consultations.

Our drug prescription policy

Schedule 8 and Schedule 4 Appendix D medications cannot be prescribed via telehealth consultations. Please do not proceed to book if you are seeking such medication as your consultation fee will not be refunded.

Other practice policy

If you need emergency medical attention in Australia you can dial 000. Online Superclinic is not an emergency medical service provider.

The following cannot be provided by our service: ‘Fit for Work’ Certificates, Centrelink Certificates, University Forms, Work Cover or Gym Cancellation Certificates, Vaccination exemption certificates, Mental Health Treatment Plans, GP Management Plans, etc.

We do not provide Radiology (X-Ray, Ultrasound, CT and MRI) or Pathology request slips.

Due to medico-legal reasons we are unable to offer our services to patients outside Australia.